Timeline
1 week
My role
Product designer
Approach
Market research
and comprehensive reviews.
The Revolut Business App is exceptional among other well-known digital banking apps worldwide. From my own experience using the Revolut Business app, I've noticed a few areas where it could improve:
- The control panel on the home screen could be more functional to reduce the time it takes to complete some common actions.
- Finding the support option can be challenging and time-consuming.
- There's potential for adding useful features like QR code integration and artificial intelligence (AI) integration.
I've conducted an evaluation of several international and leading banking apps to compare their strengths and weaknesses and identify the best practices and solutions available.
To make the Revolut App easier to use, I've decided to make the following changes:
Add quick interaction buttons to improve usability.
Enhance QR code payments.
Integrate AI chat support for business inquiries.
Original
Improved
Dashboard
Adding a QR code icon for quick money transfers.
Creating a favorites collection for faster transfers.
Including chips buttons for quick currency account switches.
Adding card selection options for each currency account.
Hiding bulky account data in drop-down containers.
Providing fast access to support chat.
QR code transfer
Quick access to the QR code scanner enables not only requesting payments but also sending money and making payments by scanning QR codes in just seconds.
AI business assistant
The new chat icon in the bottom tap bar navigation provides users with access not only to customer support chat but also to an AI business assistant. This assistant offers valuable information based on the client's company details in their Revolut account.
Here's what it offers:
- Quick message prompts for efficient communication.
- Fast resolution of urgent matters, like freezing a card.
- AI-generated answers tailored to the user's needs. For example, if a client's company is registered in Latvia, and based on expense details in the Revolut Account, the AI support can help estimate tax payment deadlines and amounts.
Utilizing familiar UX patterns can enhance user experience, making it more comfortable and secure. In this design case, I've tried to refine user flows to support the usability and security of the Revolut Business app, ultimately making it even better for users.